Need PDFpen support? We have a good amount of resources out to help you get answers to your most pressing PDF editing questions. In this post, we list all the places you can go to get PDFpen help, whether you want to find out about a certain feature, learn how to perform a specific action, or troubleshoot.
In-app Help menu
Need PDFpen support? Start here. PDFpen’s Help menu concentrates all of PDFpen’s help resources. Located to the far right of the Menu bar, between Window and the AppleScript icon, it’s your one-stop-shop for all things support.
From the Help menu, you can:
- Locate a menu item
- Find specific content within PDFpen’s online user guide
You can also access:
- PDFpen’s online user guide
- PDFpen’s Welcome window
- PDFpen’s support form
- PDFpen video tutorials
- PDFpen for iPad & iPhone’s App Store page
- PDFpen’s License Agreement
One of the handiest things about PDFpen’s Help is that it shows you the exact location of a tool or feature. Enter the name of the tool in the search field. When it appears as a result for “Menu Items,” click it. You’ll see a big blue arrow pointing to it, as shown below:
Use the Help menu to learn to use PDFpen as you go. Whenever you get stuck, just enter one or more relevant keywords in the search field.
Video tutorials are a great way to learn how to do specific things in PDFpen. We have a few video tutorials for both PDFpen and PDFpenPro available on this page. They’re narrated by David Sparks, aka MacSparky, a master of all things Mac and of PDFpen, too.
Video tutorials for PDFpen include:
- How to highlight, comment, draw and more
- Sign PDF documents
- Editing and redacting text
- Filling in PDF forms
Video tutorials about features specific to PDFpenPro include:
Frequently asked questions
How do I upgrade to PDFpenPro? Why can’t I register PDFpenPro? What’s the difference between PDFpen and PDFpenPro? Does Smile offer discounts to students?
If a PDFpen question is gnawing at you, there’s a good chance it’s occupied the minds of other PDFpen users, too. To find out, you can check out our frequently asked questions, or FAQs.
Online user guide
If you’re the type who likes to know the ins and outs of the software you use, you’ll want to dig into the PDFpen user guide. To access it, open PDFpen and choose Help > PDFpen Help.
Our user guides include all you might ever want to know about PDFpen, including lists of features; information about how to register and install; overviews of menus and main tools; and instructions for editing, working with, and saving PDF documents.
Take Control of PDFpen ebook
We love the ebook Take Control of PDFpen so much we give it away for free to all licensed users of PDFpen. Written by Michael E. Cohen, a former teacher and programmer with a talent for translating complex ideas into language everyone can understand, Take Control of PDFpen is the ultimate guide to PDFpen and PDFpenPro. Download your free copy.
Smile Software’s support team
Sometimes, you need to talk to a human about your PDF problems. Luckily, Smile has some of the kindest, most knowledgeable experts to help you with your account, billing, and PDF editing troubles. Our amazing, in-house customer support team is available via email 7-days a week and responds within 24 hours.
Need help? We’re here for you
We designed PDFpen to be easy to use, but if you have any questions or issues, we’re here for you.
- Like to learn by doing? Use the Help menu to locate the tools and information you need as you play around with PDFpen.
- More of a visual learner? Check out our video tutorials.
- Need an answer fast? See if you can find it in our FAQ.
- Want step-by-step instructions to everything? Check out our online user guide (available in-app and here).
- Bookworm? Get Take Control of PDFpen.
- Need the help of a real human? Contact us.